Terms & Conditions

Updated: 29 Oct, 2024

These Terms and Conditions ("Terms") govern your use of the services provided by Wabisabi Trips ("we," "us," or "our") through our website www.wabisabi-trips.com (the "Service"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Service.

Interpretation and Definitions

Interpretation

Words with the initial letter capitalized have specific meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.

Definitions

For the purposes of these Terms:

  • Company (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Wabisabi Trips, [Insert Full Address], Japan.
  • Country refers to Japan.
  • Device means any device that can access the Service, such as a computer, cellphone, or digital tablet.
  • Service refers to the Website and any related services provided by the Company.
  • Terms and Conditions (also referred to as "Terms") mean these Terms and Conditions that form the entire agreement between you and the Company regarding the use of the Service.
  • Website refers to Wabisabi Trips, accessible from www.wabisabitrips.com.
  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between you and the Company. These Terms set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. By accessing or using the Service, you agree to be bound by these Terms.

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Booking and Reservations

Booking Process

  • Availability: All bookings are subject to availability.
  • Confirmation: A booking is confirmed when you receive a confirmation email from us.
  • Information Accuracy: You are responsible for ensuring that all booking details are correct.

Payment

  • Pricing: All prices are listed in Japanese Yen (JPY) and include applicable taxes unless stated otherwise.
  • Payment Methods: We accept the following payment methods:some text
    • Credit Cards: Visa, MasterCard, American Express
    • Bank Transfers
    • Online Payment Platforms: PayPal
    • Cash 

Cancellation and Refund Policy

Customer Cancellations

  • Notice: Cancellations must be made by emailing us at info@wabisabi-trips.com.

You can receive a full refund if you cancel at least 8 days before your scheduled tour

To qualify, the cancellation must be completed 8 full days before 12:00 AM (JST) on the day of your tour. For example, if your tour is on a Friday, you need to cancel by midnight the previous Thursday (or 12:00 AM Friday the week before in the tour’s timezone) to receive the full refund

For cancellations made within 7 days of the tour, the following fees apply :

  • 4-7 days before: 15%
  • 3 days before: 25%
  • 2 days before: 35%
  • The day before: 55%
  • Same day: 100%
  • No-show: 100%

Company Cancellations

  • We reserve the right to cancel tours due to unforeseen circumstances such as natural disasters or other events beyond our control.
  • In such cases, you will be offered a full refund or the option to reschedule.

No-Shows

  • Failure to appear on the day of the tour will be considered a no-show, and no refunds will be provided.

Changes to Bookings

  • By You: Any changes to bookings must be requested by emailing us at info@wabisabi-trips.com and are subject to availability and possible additional charges.
  • By Us: We may make minor changes to itineraries due to local conditions. Significant changes will be communicated to you as soon as possible.

Responsibilities and Obligations

Your Responsibilities

  • Travel Documents: You are responsible for obtaining and carrying all necessary travel documents, including passports and visas.
  • Compliance with Laws: You must comply with all applicable laws and regulations during your travels.
  • Health and Fitness: You are responsible for ensuring that you are in suitable health to participate in the tour.

Our Obligations

  • Service Delivery: We will provide the services as described, subject to changes as outlined in these Terms.
  • Safety: We prioritize your safety but are not liable for events beyond our control.

Prohibited Activities

You agree not to:

  • Use the Service for any unlawful purpose.
  • Engage in any activity that interferes with or disrupts the Service.
  • Attempt to gain unauthorized access to any portion of the Service.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of the Company and its licensors.

  • Usage Rights: You are granted a limited, non-exclusive, non-transferable license to access and use the Service.
  • Restrictions: You may not reproduce, distribute, or create derivative works from the Service without our prior written permission.

Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

  • Total Liability: Our total liability for any claims under these Terms is limited to the amount you paid us for the Service.

Indemnification

You agree to indemnify and hold harmless the Company, its affiliates, and its employees from any claim or demand arising out of your use of the Service or violation of these Terms.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Japan, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through arbitration in Japan, in accordance with the rules of the [Insert Relevant Arbitration Institution].

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in effect.

Changes to These Terms and Conditions

We reserve the right to modify or replace these Terms at any time without prior notice. Changes will be effective immediately upon posting on this page.

  • Review of Terms: It is your responsibility to review these Terms periodically to ensure you are aware of any changes.
  • Continued Use: Your continued use of the Service after any changes constitutes acceptance of the new Terms.

Termination

We may terminate or suspend your access to the Service immediately, without prior notice, for any reason, including if you breach these Terms.

  • Effect of Termination: Upon termination, your right to use the Service will cease immediately.

Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

  • Disclaimer: We have no control over, and assume no responsibility for, the content or practices of any third-party sites.

Privacy Policy

By using our Service, you agree to the collection and use of information as outlined in our Privacy Policy.

Contact Us

If you have any questions about these Terms and Conditions, you can contact us:

  • By email: contact@wabisabi-trips.com